Code of conduct
Value the individual
We value people.
We believe every person’s experience is unique, and we’re committed to creating an environment where everyone feels recognised, valued and supported.
We actively support diversity, equity and inclusion, we believe in speaking up, we don't tolerate harassment, discrimination or bullying, and we prioritise the health and safety of our colleagues, clients and communities.
1. We actively support diversity, equity and inclusion.
We're committed to:
- Celebrating diversity to ensure everyone feels they belong.
- Providing equal opportunities for all, regardless of background or identity.
- Listening to every voice, encouraging open dialogue and valuing different perspectives.
- Championing growth and development, so everyone has the support they need.
- Creating an environment where constructive feedback is encouraged and successes are celebrated.
Discover your community by joining our employee resource groups.
2. We believe in speaking up.
We believe in open communication and encourage you to voice if something isn’t right. We’re committed to:
- Making it safe and easy to raise concerns.
- Ensuring confidentiality.
- Investigating reports thoroughly and taking swift action.
If you have a concern,
- Speak to your manager, HR team or a person you trust.
- Call our Speak Up Hotline on 0800 069 8024 (UK only).
- Submit a report online and note your reference number.
3. We don't tolerate harassment, discrimination or bullying.
We’re committed to maintaining a positive environment by:
- Preventing harmful behaviour.
- Responding quickly and confidentially to misconduct reports.
- Supporting those impacted.
- Promoting respect and empathy.
4. We prioritise the health and safety of colleagues, clients and communities.
We’re dedicated to ensuring every colleague feels safe and supported at work. Our focus includes:
- Maintaining safe working conditions, protecting from injury or harm.
- Supporting both physical and mental wellbeing.
- Encouraging everyone to look out for each other.
- Providing clear guidance on how to stay safe in the workplace.
If you have any health and safety concerns, please contact our safety team.
5. We want to protect our colleagues and our business from abuse of drugs and alcohol.
We take a respectful approach to those seeking support for drug and alcohol use. We’re committed to:
- Promoting responsible choices.
- Offering care to those who seek and engage with support.
- Taking disciplinary action if drugs or alcohol creates a hostile environment.
Explore the code of conduct
We've built our guidelines around our business values, which are at the core of who we are and how we work.
